Privacy Notice for Magnify Consulting

Last Updated: 27 January 2025

Magnify Consulting (Pty) Ltd (“we,” “us,” or “our”) values your privacy and is committed to protecting your personal information. This notice explains how we collect, use, disclose, and safeguard your information when you interact with us directly or as a reseller of products and services of the following partners:

  • Mobius International Holdings Limited,
  • Phinity Risk Solutions International limited, and
  • Thidesoft SAS (within the Potech Group).

We are committed to protecting the privacy rights of our Stakeholders. This notice describes our information handling and associated privacy practices. We will only use your personal information to deliver the services you have requested from us.
By accessing our website, using our services, or otherwise providing your personal information to us, you agree to the terms of this Privacy Notice. If you do not agree with these terms, please do not use our website or services.

1. Information We Collect
We collect information from various stakeholders, including but not limited to:

  • Customers: Individuals and organizations that purchase our or Partner products and services from us.
  • Website Visitors: Individuals who browse our website.
  • Business Contacts: Individuals who interact with us for business purposes. The information we collect depends on your relationship with us and your interactions with our website and services. This may include:
  • Contact Details: Name, email address, telephone number, and work location.
  • Company Details: Information about the company you represent, required for administration.
  • Technical Information: Your IP address, which pages you visited on our website and when you accessed them.
  • Cookies: We may use cookies to improve your experience on our website. These are necessary to enable you to click through our website.
  • Government-issued identification numbers for employee application validation, employee administration and third party’s registration and administration.
  • Other Personal Information: Any other information you provide to enable us to conduct business with you.
  • Information related to race and disability status for South African entities for BBBEE reporting purposes.

2. How We Use Your Information
We use your personal data only when required for specific purposes. We collect and use personal information for the following purposes:

  • Service Delivery: To establish and maintain a relationship with our customers, enabling ongoing service delivery. We will use your information to deliver the services you have requested from us or our Partners.
  • Customer Needs: To understand your needs and preferences, and to keep a record of services you have purchased from us or our Partners.
  • Communication: To respond to your queries and to communicate relevant service information, updates, and event invitations. If you would like to withdraw your consent for such processing, you may send an email to info@magnify.consulting . Please allow at least 30 days for us to effect changes in communication preferences.
  • Legal Compliance: Where collection and processing are required by law, such as for tax reporting requirements.
  • Record Keeping: For audit and record-keeping purposes.
  • Employment: To evaluate candidates and applicants who submit personal information for employment opportunities.
  • Cybersecurity: Preventing and detecting cyberattacks and performing cyber threat intelligence.
  • Customer Support: Providing you with better customer support.
  • Marketing: Sending you information and newsletters related to products, services and industry trends.

We may be required by law and other regulatory requirements to retain your data notwithstanding the cessation of the relationship between you and Magnify Consulting. The period of retention required may vary depending on the applicable legislation.

3. Information Sharing and Disclosure
We may share your personal information with:

  • Partners: As a reseller of Partner products and services, we may need to share information with our Partners to fulfil our obligations to you and enable them to provide service.
  • Third-Party Service Providers: We may use third-party service providers to support our service delivery. We ensure that these providers adhere to required privacy practices and controls, and have a contract in place that requires them to keep your information secure. We disclose only the personal information that is necessary to deliver the service, and we will not release your information to third parties unless you have requested that we do so, or we are required to do so by law.
  • Regulators and Auditors: We may share information with regulators or auditors as required by law.
  • Other Third Parties: We may share your personal information with other third parties as explicitly agreed by you.
  • We will not sell, trade or disclose to third parties personal information gathered online about you without your consent. We will only disclose your information if:
  • The law requires it.
  • We have a public duty to disclose the information.
  • It is reasonably necessary to prevent illegal activity.
  • Our or your legitimate interests require disclosure.
  • You have consented to such disclosure.

4. Cross-Border Transfers
We may need to transfer your personal information to other countries in order to support business delivery. If the receiving party is not subject to data protection laws as stringent as those applicable to us, we will ensure that they agree in writing to implement adequate privacy principles before we share any personal information.

5. Data Security
We take the security of your personal information seriously. We implement and maintain reasonable technical and organizational controls to protect your data from unauthorized access, use, or disclosure. Our controls are aligned to leading practices and frameworks. Any staff of Magnify Consulting with access to your information has a duty of confidentiality.
While we strive to protect your personal information, we cannot guarantee the security of any information you transmit to us, and any transmission by you of information to us shall be done at your own risk.

6. Your Privacy Rights
You have the right to:

  • Access: Request a copy of the personal information we hold about you.
  • Object: Object, on reasonable grounds, to your personal information being processed.
  • Consent: You may withdraw or modify your consent at any time, subject to legal and contractual restrictions. We will not unreasonably withhold products, services, or information if you refuse or withdraw your consent.
  • Update: You have the right to correct any inaccurate or incomplete information. Keeping your information up to date and accurate is important to us. If any of your information changes, please email or write to us, or call us using the ‘Contact information’ noted below.
  • For South African stakeholders, you can also complete the Promotion of Access to Information Act (PAIA) Request Form “Form 2: Request for Access to Record” available at https://inforegulator.org.za/wp-content/uploads/2020/07/InfoRegSA-PAIA-Form02-Reg7.pdf .

7. Cookies 

We may acquire certain information about you from a “cookie” and from your IP/Internet address. Currently we only use cookie technology that is strictly necessary for administration and operation of our website.

8. External Links
Our website may contain links to external websites. We are not responsible for the privacy practices or the content of those websites.

9. Contact Information
If you have any queries or complaints about privacy, please contact us at:

  • Email: info@magnify.consulting
  • Address: 5 Eton Way, Westlake, 7945, South Africa
  • For South African stakeholders, the Information Regulator’s contact details are:
  • Website: https://inforegulator.org.za/
  • Telephone: +27 10 023 5200
  • Email: enquiries@inforegulator.org.za

10. Changes to This Privacy Notice
We may update this Privacy Notice from time to time. We will post any changes on our website and encourage you to review it periodically.